General Manager - Process Excellence - BPO/ITeS

GM Process Excellence

- Strong experience in process excellence, improvement, re-engineering, robotics, RPA, lean and six sigma.

- Must be a Black Belt or Master Black Belt certified.

Domain Open

- Must be Female candidate

- Min experience 17 years

Job Description - Identifies apt processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases

- Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account

- Drive realization of target FTE benefit, Business impacts

- Drive assessment to build a validated line of sight for automation in conjunction with operations and customers

- Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey

- Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.

- Oversee project execution on multiple projects and take action in case of slippages

- People management - supervise project team

- Manage client expectations on overall project delivery

- Review key deliverables before they are presented to the client

- Both formal and informal coaching of team(s) - both client and internal

- Lead proposal creation including effort estimates for project work

- Lead pre-sales and post-sales support

- Lead development of domain collaterals