GM Operations - Personal Loan
Job Title : GM - Operations
Department : Personal Loan (Unsecured Loan)
Reporting Person : SGM - Personal Loan
Qualification : Graduate / Post Graduate
Experience : 10 - 15 Years
- Experience in the relevant field with NBFCs
Job Objective :
- Lead the field team for smooth functioning of business with quick TAT.
- Act as intermediary and coordinate with other functional heads/ departments of the division/ company
Key Responsibilities / Duties :
- Customer Servicing, cash/cheque transactions in system with proper reconciliation.
- Comply with company strategic processes such as NACH, ECS, loan servicing, E-Mail, Stale Cheque cases, clearances etc.
- Disbursement of Products within defined TAT and ensuring all the files are disbursed as per TAT and Policy.
- Handling of post disbursement activities.
- Resolution of customer complaints within TAT / meeting the customer requirements.
- Maintenance of Proper records for Audit purpose.
- Ensuring that there is NIL Discrepancies in loan documents.
- Ensuring documents are correctly stored.
Personal Traits :
- Self-starter, Team leading ability, Willingness to go an extra mile, Deliver on deadlines, Ability to align to the company's culture, Team player.
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