General Manager - Operations - P2P/R2R/O2C - F&A Domain

Job Description :

The candidate should have experience in all 3 towers with more 300 FTE Team Management.

- Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.

- Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching, and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P&L accountability.

- Farming, supporting new business initiatives.

- Internal coordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

Qualifications/ Academics expected :

- Should have experience in all 3 towers P2P/R2R/O2C

Mandate: Experience within the F&A domain.