General Manager - Operations - BPO/KPO

Job Description:

- We are seeking a results-driven General Manager to lead our growing India team, drive operational efficiencies, and spearhead the expansion of our Indian operations.

- The General Manager will be responsible for the strategic direction and operational management of the company's.

- The Operations teams within the company are dedicated to delivering exceptional service and excellence in legal workflow management, medical document reviewing and legal document drafting, ensuring our clients receive consistently high-quality work products.

- As the General Manager you will be at the forefront of driving operational excellence by optimising productivity, efficiency, and overall performance across the team.

- This role requires a blend of leadership, strategic thinking, operational expertise and a willingness to roll up your sleeves to build a high-performing team and deliver exceptional services on a large scale.

What you'll do:

- Own the day-to-day performance and delivery of the India operations team.

- Build and manage a high-performing team, fostering a culture of accountability, innovation, and excellence in execution.

- Lead efforts to streamline and scale operational processes, aligning them with the company's performance goals.

- Design and execute strategies to improve operational efficiency, productivity, and financial outcomes.

- Manage relationships with our cross-functional vendor partners across Operations, IT, Finance, HR/Recruiting, and support functions.

- Manage the budget for the India team, including forecasting, resource allocation, and financial reporting, ensuring alignment with company financial goals.

- Oversee all local matters, including brand advocacy, commercial contracts, real estate, regulatory compliance, etc.

What we look for:

- 3+ years of experience in an operational leadership position within a organisation, Business Process Outsourcing (BPO/KPO), Legal Technology etc. environment, with a focus on operations or service delivery.

- Demonstrated ability to hire and develop front-line workforce team members.

- Demonstrated work experience managing operational, production-based workflows and teams, including BPO management and vendor management.

- Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team and manage cross-functional team.

- Excellent negotiation, communication, and organisational skills.

- Comfortable in driving towards a vision in a fast-paced start-up environment where priorities can change frequently.