General Manager - Operations - BFSI

GM - Operations

- Management of day to day operations and ensure

a) Working within SOP

b) Achieving TAT & Quality as per SLA

c) Timely & accurate Reporting / Management Information analysis - For Clients, Regulators, Stock exchange & Management and other stake holders

- Bring industry best practices & Quality initiatives & create a quality culture

- Management of Relationships with Clients, Regulators Investors, distributors & Internal Stakeholders.

Responsible for following :

a) Number of Escalations

b) Client feedback

c) Prompt qualitative response to query from Client/ Regulator

d) Manage Dash board of activities in time & take corrective action based on it

- Sound concepts in both primary and secondary market operations & reconciliation

- Audit of Operations - Internal / External and third party

- Updates in Regulations and processes - Periodical updates in regulations, Institute of Company Secretaries and Chartered Accountants, and review the processes

- Team Management - Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Provide training and demonstrate leadership skills, Attrition Management

- Optimizing Staff cost & Operational costs

- Maintenance of target revenue from each client as budgeted for the year.

- Ensure bills to clients are raised in time & realization of timely payments