General Manager - Modern Wholesale Store - FMCG/Retail/Telecom - North/South

Store General Manager(Modern Wholesale), North/South (Only female)

The position is responsible for the overall operation of a Modern Wholesale store in order that the store runs a profitable business through motivated associates who serve a growing base of satisfied members. Should have independently handled a unit with 50-75 associates and greater than Rs 50 cr in annual sales

1. Directs Management Team in all store operations By ensuring asset protection, inventory control, Member service, Member and Associate safety, and that all areas of the store are in compliance with Company policies and procedures and communicates with members of management and Associates about store operations, merchandising, and Company direction

2. Drives membership and sales growth in a store By visiting Business Members and potential Members' places of business, building Member relationships inside and outside the store, directing managers in Member relationship development and visits, motivating the Membership Sales Team, and teaching all Associates about the value of membership and the quality of merchandise.

3. Increases quality of Member experience By ensuring appropriate service levels and effective merchandise presentation (for example, accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community).

4. Drives the financial performance of the store By ensuring that budgeted sales, membership, wages, and other expenses are achieved; leads the Management Team in controlling expenses and wages to ensure expenses are indexed to sales; creates and implements plans to improve the financial performance of the store; oversees the creation of budgets.

5. Ensures compliance with Company and legal policies, procedures, and regulations for a store By analyzing and interpreting reports; implementing and monitoring human resource compliance, asset protection, and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; providing direction and guidance on executing Company programs and strategic initiatives; and directing the Management Team in ensuring confidentiality of information, documentation, and assigned records.

6. Provides direction and guidance to members of management and hourly Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards; and assists with Member service as needed by resolving Member complaints, assisting Members with purchases, answering questions, or providing information.

7. Provides supervision and development opportunities for members of management and hourly Associates in the store By hiring, training, mentoring, assigning duties, providing recognition, ensuring diversity awareness, and recruiting qualified Associates to meet staffing needs and achieve Company growth potential.

8. Upholds the Company's Open Door Policy and culture By meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates; and proactively seeks out Associate comments and concerns by meeting with Associates in their work areas. Also be a role model for living the 4Cs culture in the store and demonstrate servant leadership always.

9. Initiates, directs, and participates in community outreach programs, and encourages and supports Associates in serving as good members of the community By establishing and maintaining relationships with key individuals or groups in the community, acting as the representative for the Company; presents the Company's perspective to various external organizations following the Company's media guidelines; and champions Company-sponsored programs, events, and sustainability efforts to Associates, Members, and the local community to emphasize the store as part of the community.