General Manager - Mall Operations

Joining: End of September 2014

Age around 30-35 years

Responsible for the overall management of the mall through effective management of its daily operations to contribute to the profitability of the business.

- Manage the over-all operational concerns of the mall including its physical management, safety and security, housekeeping, maintenance of the building and equipment.

- Good relations with all departments within the Mall especially to Leasing for profit generation.

- Helping out in increasing mall traffic through effective marketing events that will also help create a positive image.

- Provide leadership to the technical & operational staff in the Mall to achieve optimum performance & efficiency.

- Provide superior client service by attending to complaints & suggestions of the clients in order to achieve high client satisfaction.

- Ensure that Mall Operations are operating within the budget.

- Perform other tasks to keep the mall running smoothly.

Job Dimensions:

Core Competencies:

- Critical Thinking; Oral and Written Communication; Customer Focus & Customer Service; Knowledge of Business; Planning and Organizing; Organizational Needs Assessment.

- Collaborative Leadership; Leading / Inspiring / Motivating; Coaching, Training and Mentoring; Conflict Management; Controlling; Directing Others / Delegating Work; Effective Team Building; Judgment and Decision-Making; Managing and Measuring Performance; Problem Solving and Decision Making

Technical Competencies:

Mall Operations Building, Facilities and Equipment Maintenance; Tenant Relations Management; Security and Safety Management; Management and Control; Property Management and Administration