General Manager - KYC RBI Compliance - FinTech

Key Responsibilities:

KYC Process Management:

- Lead the KYC process for prepaid instruments, ensuring compliance with applicable regulatory requirements.

- Oversee customer onboarding, ensuring all documentation and verification checks are completed accurately and in a timely manner.

- Manage the periodic KYC refresh process, ensuring timely renewal of documentation and updates to customer records.

Regulatory Compliance:

- Ensure the organization's KYC processes adhere to local and global regulations, including anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.

- Stay up to date with regulatory changes impacting prepaid instruments, ensuring that policies and procedures are adjusted accordingly.

- Ensure accurate and timely submission of regulatory reports, including suspicious activity reports (SARs), transaction reports, and any KYC-related filings.

Risk Management & Monitoring:

- Implement robust systems for ongoing monitoring of customer activity to detect potential risks or non-compliance.

- Collaborate with the compliance and legal teams to resolve escalations or issues related to KYC.

- Monitor and report key metrics related to KYC efficiency, ensuring targets for compliance and risk management are met.

Team Leadership:

- Lead and mentor the KYC operations team, ensuring they are trained on the latest regulatory requirements and internal procedures.

- Work with cross-functional teams (e. , compliance, technology, product) to ensure smooth KYC operations.

- Foster a culture of continuous improvement by identifying and implementing process enhancements.

Technology & Process Improvement:

- Leverage technology to automate and improve the KYC process, ensuring a balance between compliance and customer experience.

- Collaborate with IT and product teams to maintain and upgrade KYC tools, systems, and platforms.

- Conduct periodic audits and reviews to identify process gaps and recommend corrective actions.

Reporting & Analytics:

- Develop and maintain comprehensive KYC reporting systems to track operational performance and compliance adherence.

- Provide management with detailed reports on KYC operations, highlighting risks, operational performance, and regulatory compliance.

Qualifications:

- Bachelor's/Post Graduation(MBA preferred but not necessary) in business, Finance, Compliance, or related field.

- 8+ years of experience in KYC operations, compliance, or related roles within the financial services or fintech sector, with a focus on prepaid instruments or payments.

- Strong knowledge of regulatory requirements related to KYC, AML, and CTF.

- Experience managing KYC refresh cycles and reporting processes.

- Excellent leadership and team management skills.

- Strong analytical, organizational, and problem-solving abilities.

- Familiarity with KYC-related technology and tools.