General Manager - Information System - Digital Transformation

General Manager - Information System - Digital Transformation

Job Overview :

- Align with Global IS vision and digital transformation strategy, support India BU leader to drive digital transformation in India business to create competitive advantage and enhanced customer experience.

- Contribute to the business goals of India business by assisting with the implementation and maintenance of information technology and service solutions that provide value to enhancing business effectiveness and efficiency.

Responsibilities :

DIGITAL TRANSFORMATION :

- Facilitate and response for India digital transformation strategy and plan preparation.

- Drive digital education/training and culture change in India business.

- Identify digital opportunities to use digital technology effectively and efficiently in support of the business goals.

- Lead and coordinate India business team digital activities, response for overall digital initiatives execution.

- Response and own digital transformation budget.

PLANNING :

- Develop and maintain India IS strategic plans to ensure the IS department is in alignment with the India business and the Global IS strategy

- Prepare annual information services operating plan and budget.

- Be knowledgeable of business processes and how information technology and information system can enable and improve those business processes.

BUSINESS APPLICATION SUPPORT :

- Coordination with Global/Regional II team to provide effective support to ERP/CRM and other application systems

- Understand the needs of organization to define and document new digital opportunities and information system requirements.

- Liaison between users, Richs SMEs, Regional IT support team and external consultants, coordinate testing, training for application project and change request.

- Provide first level support on application systems

- Coordinate and support E-Commerce platform development

PROJECT MANAGEMENT :

- Manage IT project implementations

- Manage the work of both internal information services associates and external service providers.

- Coordinate all projects with Global/Regional RPC IS to ensure integration, conformance to information technology architecture standards, resource availability, and priority.

IS OPERATIONS MANAGEMENT :

- Ensure that data, hardware, and software are always adequately secured.

- Support day-to-day operations and resolve issues for hardware, software and telecommunications.

- Coordinate computer systems upgrades with all concerned customers and vendors.

- Ensure adequate technical support from vendors or information services.

- Monitor and control information technology projects within AOP and/or project funding levels.

TRAINING AND DEVELOPMENT :

- Inform non-IS associates of new features and functions of the applications by working closely with information services and software vendors.

- Facilitate training when necessary to ensure adequate skills are in place with the local associates.