General Manager - HR Shared Services - IT

General Manager HR Shared Services

Roles and Responsibilities :

- Recruit, train and develop HR Shared Services center team responsible for wide array of HR program support and administration.

- Partner with HR COE leaders and HR operations program owners to ensure end-to-end processes are documented and that knowledge is transferred to the HR Shared Service center team.

- Own the transition plan for transitioning work into HR Shared Services from HR partners

- Co-ordination and execution of the transitions Global HR processes within defined KPIs

- Manage input from stakeholders to continuously improve and develop the Service Transition process, procedures and templates

- Managing day to day relationship with HR Shared Service Operations ensuring KPI and compliance standards are met

- Manage escalation point for queries from team members and issues raised Owning maintenance and development of processes and services, ensuring continued compliance with agreed SLA's

- Ensure employee data transactions are completed accurately and quality controls are in place and followed and all compliance requirements are met

- Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes

- Sets clear expectations to inspire and motivate the team. Manages performance- recognizing achievement, providing feedback and administering progressive discipline when necessary.

Continuous Improvement :

- Work cross-functionally in the area of process improvement with our internal and external partners by designing and implementing lean processes and solutions that enhance the employee end to end journeys and moments that matter.

- Partner with key people teams to break silos and ensure we take a cross-functional approach to employee experience and customer service.

- Ensuring knowledge sharing between the teams about complex cases, how they were solved and making sure the learnings from these cases are retained.

Customer Service :

- Customer centric approach and service mind set.

- Proactively identify stakeholders issues and take appropriate actions to resolve.

- Build strong internal/external relationships through ownership of problem solving and follow through.