General Manager - Hotels - Event Management Firm

Designation: General Manager - Hotels

Organization: An Event Management Company

Function:

Location: Mumbai

Reporting Manager: Group President

Primary Purpose: Employees in this job function is responsible for entire Operations of our Hotels and Banquet Halls.

Key Accountabilities/Activities:

Primary Responsibility:

- Manage multiple locations and responsible for the overall success of the hotel using strong leadership skills to drive revenue, maximize profits and ensure quality.

- Generate maximum financial and operational performance within the framework.

- Effectively manage and control all operational expenses including labor, overtime, supplies and implement cost saving strategies.

- Provide leadership and strategic planning to all the departments like Accounts, IT, HR, Security.

- Provide leadership support and direction to the team, affix responsibilities and ensure daily duties are met.

- Responsible for facility/equipment maintenance.

- Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment and Standard Operating Procedures

- A strong understanding of P&L statements and the ability to react with impactful strategies

- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

- Maximizing room occupancy and hotels revenue through innovative sales practices.

- Ensure full compliance on regulatory matters.

- Responsible for Marketing, Branding, Advertising and Promotions

Secondary Responsibility :

- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.

- Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Brand Standards training guidelines and policies.

Work Relations :

Internal :

- Reports to Group President.

- Interfaces with members of HR, Finance, Administration or with any other department as and when required.

External:

- Interfaces with clients on day-to-day basis.

- Interfaces with vendors as and when required.

Qualification :

A university degree in hotel management or with similar experience with atleast 5-8 years of managing the entire operations of multiple hotels or a large hotel with a successful track record.

Experience :

- Minimum 18 yrs of relevant work experience.

Expected Competencies:

- Leadership

- Sales & Key Account Management

- Good Communication skills

- Motivational/interpersonal skills

- Strategic orientation

- Planning and implementation

- Team building and ethics

- Efficient and pay attention to detail

- Problem solving and decision making capacity

- Ability to plan, direct, and coordinate administrative activities of a complex, interrelated and

- Interdependent nature, where unknowns and numerous contingency factors are involved.