General Manager - Hotel Operations

Key Responsibilities:

Operational Management:

- Oversee the daily operations of the hotel, ensuring high standards of quality and service across all departments (front desk, housekeeping, F&B, maintenance, etc.).

- Develop and enforce operational policies and procedures to streamline workflows and maintain consistency.

- Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and proper maintenance.

Guest Experience and Satisfaction:

- Ensure an exceptional guest experience by implementing guest-centric policies and addressing guest feedback proactively.

- Act as the primary point of contact for guest relations, managing escalated complaints and resolving issues promptly.

- Regularly review and analyze guest satisfaction metrics, making adjustments as necessary to enhance the guest experience.

- Prepare and manage the hotels budget, ensuring cost control and maximizing profitability without compromising quality.

- Monitor financial performance, including revenue, expenses, and profit margins, to achieve financial targets.

- Oversee revenue management strategies, including room pricing, occupancy levels, and seasonal adjustments to optimize revenue.

- Lead, mentor, and motivate department heads and staff to foster a productive, positive work environment.

- Conduct regular performance evaluations, set goals, and provide feedback to employees for continuous improvement.

- Manage relationships with key clients, corporate accounts, and local businesses to boost revenue and attract new business.

- Identify and pursue opportunities to expand the hotels market reach and increase revenue streams, such as event hosting and local partnerships.

- Ensure compliance with health, safety, and regulatory standards, maintaining a safe environment for guests and staff.

- Conduct regular audits and inspections to verify adherence to operational standards and address any deficiencies.

- Stay up to date with hospitality industry trends, competitor activities, and regulatory changes to keep the hotel competitive.