General Manager - Finance & Accounts Operations - Infra

GM F&A Operations

KEY ACCOUNTABILITIES:

(List the responsibilities/duties associated with the job. For each responsibility/duty listed, give the factors on which an individual's performance is judged).

Accountabilities:

- Key Performance Indicators

- SSC Service Delivery Operations

- Deliver Operations in F&A areas as per agreed service levels to various businessz

- Plan and Manage Operating manpower related AOP

- Partner Management

- Ensure effective partner engagement and governance

- Adherence to AOP

- SSC SLA Report

- Partner Governance SLA Report

- Stakeholder and customer satisfaction

- Lead and manage Operational governance and engagement with key stakeholders

- Ensure Statutory and Regulatory audit partners engagement

- Engagement and Governance Feedback

- Operational excellence

- Implement Operational excellence framework and deliver tangible improvements.

- Deliver productivity improvement as per SSC 3.0 Roadmap

- Quality and Compliance

- Deliver and ensure Audit and process compliance requirements

- Lead and implement Governance and Audit control framework for effective Service delivery

- % of productivity improved

- Improvement in Capacity utilization

- Backup and Cross Training Index

- Reporting and Tracking covered through Visual dashboards

- Reduction in Audit and compliance gaps

- Innovation and Excellence

- Drive Structured Process improvement implementation and closure

- Support in implementation of Continuous improvement culture and training on the operations floor.

- Leverage and drive Visual Analytics dashboard and Automated progress reporting tools

- Lead Operational process improvement project including technology and E2E process changes for scope managed by SSC

- No. of Process improvements implemented for End to End as per plan

- # of process improvement benefits signed off by MAG through audit

- Team Management, Employee Engagement and Performance management

i. Responsible for Employee related HR policies and process implementation and governance

ii. Team development and engagement related to activities

- Employee Engagement Feedback

- Attrition percentage

- Adherence to Managers HR Job Card

- Process Transition, stabilization

- Engage and get buy in on Operational transition of R2R processes from Airports and Energy sector

- Lead Operational stabilization of all incoming new transition processes for R2R from Energy and Airports sectors

- Ensure and drive Operational scope consistency across all sectors

- Ensure stabilization of SSC 3.0 Centre for Finance operations in Hyderabad

- % coverage of scope

- % of operational stabilization

- Finance domain expertise and People supply chain development

- Drive and lead SSC Operations as Finance domain expert for AP and R2R processes

- Engage and support all group wide process and compliance norms, improvements for AP/ R2R Processes

- Define Organization competency requirements and partner with Finance council for improving and augmenting Finance capability within SSC

- # of Escalations related to Financial accounting issues

- # of Unique Job roles for Finance migrated to SSC 3.0

INTERACTIONS:

(Describe the job roles that you interact with inside or outside the company to enable you to meet your accountabilities):

External - Roles you need to interact with outside the organization to enable success in your day to day work

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

- Statutory and Regulatory audit partners

- CFO for all sectors

- IT Service Providers

- CEO/ GCXO for all Sectors

- HR Vendors

- Finance and MAG Council

DIMENSIONS (List the significant numerical data which will reflect the scope and scale of activities concerning this job) :

- Financial Dimensions (These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.).

- Manage SSC Operating manpower for R2R Operations - 16 Resources

Other Dimensions (Indication of some of the significant volumes associated with the job like number in team/ staff handled etc) :

- Ability to manage 90,000 + Invoices per annum

SKILLS AND KNOWLEDGE (State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) :

Educational Qualifications:

- CA Certification in IND AS and ICFR

- Relevant and total years of Experience

- 15-18 years of total experience of which 8-9 years in setting up and managing Shared Services operations delivery

- 10+ years of functional experience in large multi sector organizations preferably in Corporate functions related to Finance and Accounting processes including but not limited to Accounts Payable, GL Accounting, Financial planning and Analysis, Reconciliations and Master data management

- Knowledge of Shared Services Transition and Operations management frameworks

- Exposure and basic certification in LEAN Six Sigma and / or other process improvement techniques

- Work experience on SAP ERP and Workflow based Operations delivery

- Basic knowledge of IT Applications - Workflow solutions, Microsoft, Visio, Project Management systems,

- Expert knowledge of India/ Global Indirect Taxation policies and framework

- Expert knowledge in Project accounting and O&M Services contracts

- Experience in India Accounting standards - IND AS and Audit review frameworks - ICFR

- Knowledge and experience of leading and working with established Quality management systems such as ISO

- Basic knowledge of Employee statutory payments requirements - Payroll, PF, Insurance, Gratuity , Medical benefits