General Manager/Deputy General Manager - Business Excellence - BPO

Senior Manager - Business Excellence

- Manage high impact organizational projects which are cross functional in nature.

- Generate business impact through Continual Improvement initiatives.

- Support all geographies in Continual Improvement initiatives.

- Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology.

- Alignment of organizational metrics to Excellence frameworks.

- Implement strong governance to address Operations Quality and Improvement projects and initiatives.

- Build team capability.