General Manager - Data & Content Management Delivery - eCommerce & Retail - BPO/KPO

Incumbent will be overall responsible for managing this operation, assisted by a team of managers, in order to ensure that desired productivity and quality levels are achieved and maintained.

- Oversee day-to-day operations

- Design strategy and set goals for growth

- Maintain budgets and optimize expenses

- Set policies and processes

- Ensure employees work productively and develop professionally

- Oversee recruitment and training of new employees

- Evaluate and improve operations and financial performance

- Participate in client meetings

- Direct the employee assessment process

- Prepare regular reports for upper management

- Ensure staff follows health and safety regulations

- Provide solutions to issues (e.g. operational issues, employee conflicts, loss of business to competitors etc)

- Be accountable overall for delivery and quality

- Be responsible for P&L

Incumbent should have at least 10 years of experience of which the last 2 -5 years must be of a senior level in (ideally) a BPO/KPO environment, managing Data and Content Management Delivery for e-Commerce and Retail.

- Should have the ability to manage and motivate a large team.

- He should be able to plan strategies to manage growth.

- Should be a process-oriented person with excellent leadership qualities.

- Must have a problem-solving aptitude.

- Should have experience in planning and budgeting.

- Must have excellent analytical, presentation & communication skills.

- Should be a self-starter.