General Manager - CRM - Real Estate

Below mentioned is a brief JD of the role of General Manager - CRM based out of Bangalore

Job Description :

- Interface with the customers during the post sales gestation period of about 4 years and represent the company. Communicate with clarity with them as regards the progress of their apartments or villas

- Address queries on a routine basis and manage escalations. Co-ordinate with the relevant departments like Accounts / Sales / Engineering / Architecture for collating information and communicating to the customers

- Maintain and provide regular MIS the management at Mumbai

- Spearhead the loyalty program among existing customers

- Provide direction and leadership to the modifications team for modifications required by customers. Ensure that the modifications policy and SOP is adhered to.

- Lead the CRM team at Bangalore

Total Experience is 15 years. At least 10 years in residential real estate CRM

Melroy Fernandes
Business Manager - Search
SUCCESSWRKS HR Solutions Private Limited
Mumbai * Bangalore * Ahmedabad * Hyderabad * Pune