Posted By
Posted in
Banking & Finance
Job Code
932520
Position: GM - CRM
JD:
- Offering post-sales services to customers
- Booking the sale in the system
- Generating Receipts, Demand Letters, Interest Letters
- Send Payment Reminders
- Executing agreements & co-ordinated with the agent for the Challan Generation
- Make collection calls along with interest calls & achieve the target
- Send Welcome Kit & Welcome E-mailers & make Welcome Calls
- Handle escalations & complaints
- Make reports weekly & monthly through ERP & MIS
- Check both reports & performed re-conciliation
- Referral Bookings
- Take care of the CPRM Department, registered old & new Brokers
- Maintain good relations with them so as to achieve more bookings
- Handle the project from Pre-launch to construction stage
- Handle a team of CRM executives
- Training & development responsibilities
- Generate all documentation
- Co-ordination with Lenders
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Posted By
Posted in
Banking & Finance
Job Code
932520