General Manager - Business Development - BPO

Looking the candidate for the profile "General Manager - Business Development"

Location : Navi Mumbai

Experience : 10 - 18 Years

Function : Business Development

Job Description :

- Will be heading and providing functional leadership to the Sales arm of the BPO team.

- Exploring potential business avenues for the company.

- Formulating marketing strategies and ensuring the implementation of the same.

- Identifying and networking with the prospective clients and generate business from additional business from existing clients.

- Reviewing and interpreting the competition after in-depth analysis of market information to fine tune the marketing strategies and escalate business volumes.

- Driving business growth through identification and penetration of new market segments for attainment of periodic targets with a view to optimize revenue.

- Launching new products and services and taking care of promotional aspects & performance requirement pricing and brand building activities.

- Identifying key/institutional accounts and strategically securing profitable business.

- Giving company and product presentations to prospective clients all over India and generating enquiries.

- Relationship building with decision makers and key buyers.

- Conduct Pre-sales/business negotiation.

- Good knowledge of key technologies and processes.

- Good knowledge of appropriate products and services.

- Good understanding of customer services roles and responsibilities.

- Excellent knowledge and understanding of customer services strategy and challenges.

- High degree of problem solving skills to resolve problems in a multi product/service environment.

- Excellent communication skills.

- Ability to interact at all levels.

- Ability to focus on long-term direction of the company whilst solving current and often complex re-sourcing issues.

- Strong analytical and problem solving skills.

- High degree of resilience - not afraid to identify and take tough/unpopular decisions as required.

- Sound man management skills.

- Excellent stakeholder management skills.