General Manager - Accounts Receivable Operations

Responsibilities:

Team Management:

1. Managing a large Operations team spread over different locations with multiple clients in portfolio.

2. Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.

3. Drive/Create an inclusive, transparent, and collaborative culture in the teams.

4. Provide value-based Leadership to team and be a role model in practicing MERIT (Company values).

5. Manage and create a structure aligned to create best in class client experience and create long term value for Company

Business Delivery:

1. Design and execute delivery systems to create Best in Class Client Experience

2. Meet/Exceed Client SLA (Service level Agreement) consistently.

3. Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.

4. Improve the operational systems, processes and policies in support of the client's SLA (Service level Agreement)

5. Lead and create short and long-term strategy to deliver business outcomes.

6. Profit and Loss Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.

7. Effective and timely coordination and communication with the support functions [SAP (Systems Applications and Products in Data Processing), Human Resource, IT (information technology), Finance, Employee engagement)

8. Comply with the client and organization's internal policies and procedures.