GeBBS Healthcare Solutions - Vice President - US Healthcare Operations

Role - Vice President Operations - US Healthcare

Locations - Mumbai

Shift - Night

Specialties:

- Operations and Performance management

- Migrations / Setup start-up projects

- Planning & Budgeting revenues and controls

- Client Relationship Management

- Process and people related change management

- Farming within existing engagements

Key Responsibilities:

- Lead the team and Acts as the customer point of contact/liaison regarding operational issues including regular and ad hoc meetings projects and ad hoc operational sessions.

- Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management

- Heading the offshore Service delivery of Billing, Denials, Rejection team

- Implement programs to ensure attainment of business plan for growth and profit.

- Provide directions and structure for operating units

- Implement improved processes and management methods to generate higher ROI and workflow optimization

- Provide mentoring and guidance to subordinates and other employees

- Responsible for managing multiple accounts with a strength of 800+ employees

- Looking after end to end management of program covering multiple work streams with a total span

- Facilitating process re-engineering and improvements to enhance customer engagement

- Generating new prospects for the organization to showcase capabilities

- Ensuring attrition control & job enrichment at process levels.

Experience & Qualifications

- 20+ years' experience in US Healthcare industry. Must have handled AR and Medical Billing

- Must have handled atleast 500+ FTEs.

- Should be currently at AVP or Equivalent role in Operations.