GeBBS Healthcare Solutions - Director/Senior Manager - Training

Director / Senior Manager Training - US Healthcare , GeBBS Healthcare

Designation: Director / Senior Manager - Training

Department : Accounts Receivable

Reporting to: Vice President

Shift: Night ( Work from Office)

Location: Airoli , Navi Mumbai

Key Role :

- Internal & External Stakeholder management

- Heading Training Team of AR vertical

- Migrations / Setup start-up projects

- Planning & Budgeting revenues and controls

- Client Relationship Management

- Process and people related change management

Job Responsibilities:

- Managing and leading the Training team by developing a detailed Training Model.

- Instruction, or facilitation, of various training's as per the requirement such as Process Specific training, Certification training, Continuing education programs, Refresher training etc.

- Assuring that every training is delivered and driven within the area of expertise, and it meets the current standards of the organization and market trend.

- Identify the Skill gap of the training staff has obtained and is maintaining their technical and instructional knowledge and skills.

- Ensure successful learning and talent outcomes by supporting the identification and translation of the client's capability and skill needs into a defined learning and talent strategy with recommended solutions

- Assist the operations in identifying potential training needs based on process and industry requirements.

- Monitors the Trainer's (Process trainer's & Lead trainer's) performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn

- Identifying the Training needs across operations and based on the client request develop training plan effective enough to bring process improvement and client satisfaction.

- Identifying the training needs and devising and managing training programmers' according to the approved methodology.

- To act as a Coordinator for the external training programs.

- Work to establish mutual trust and cooperation between the training Team and the Operations.

- Created a standard training approach for all learning initiatives - Training Need Identification, Refresher Training, Knowledge Assessments and Process Documentation

- Develop improved methods by implementing Adult training principles to meet training and facility objectives and goals as required

- Initiate and help prepare long-range objectives for the training organization that are consistent with corporate, facility, and training policies, and develop a system for verifying implementation of the actions needed to meet the objectives

Qualification:

- A degree in any field

- Should have trained multiple batches.

- Having experience in US Healthcare RCM Process Training, Soft Skills and Behavioral Training.

- Team handling experience

- Minimum 4+yrs experience in Training in Medical Billing, Accounts Receivable (AR)/ Revenue Cycle Management(RCM)