GeBBS Healthcare Solutions - Director - Quality - US Healthcare

Role : Director - Quality

Reporting to : Head of Business Excellence

Job Location: Navi Mumbai

Shift : US/ UK

Work from Office

Principal Duties and Responsibilities:

1. To conduct performance management of quality team and play a role in satisfying their developmental needs

2. Responsible to ensure quality coverage across different work scope of a project

3. Allocate work in proportion to the productivity goals and guidelines

4. Monitor the performance levels of quality team and improve upon the areas of opportunities

5. Ensure that quality analysts are minimum at 98% calibration with client quality levels

6. Create dashboard, perform analysis, work out sampling methodology etc all other performance indicative MIS

7. To comprehend & translate customer needs into viable processes

8. Keep the customer complaints & concerns in check and execute the action plan as agreed

9. Meet and exceed all expectations of organizations quality management system (QMS)

10. Drive / support Business Excellence initiatives; high impact projects which are cross functional and cross geography.

11. Assist with tracking of all initiatives, coordinating internal and external audits for ISO certifications, internal process

12. Implement strong governance to address Operations Quality and Improvement projects and initiatives.

13. Support/ drive strategic Lean / Six Sigma and other Continual Improvement projects and initiatives by providing basic data analytics, dashboards, coordinating projects

14. Support independent reporting practices such as troubled account status, contractual metrics tracking and reporting.

15. Generate business impact through Continual Improvement initiatives.

Minimum JOB Requirements: (Education, Experience, Skills)

- 12+ years of experience in US Healthcare RCM with at least 3 years of experience in a Quality function current role as Senior Manager or Above managing Quality team in Medical Billing

- Excellent Team management and leadership skills

- Change management skills & Facilitation Skills

- Strong program/ project management skills

- Should have sound knowledge of quality concepts and tools

- Ability to conduct end to end process mapping and managing process improvement/process re- engineering