GeBBS Healthcare Solutions - Director - Business Excellence/Quality & Training

For additional information on GeBBS please visit www.gebbs.com

Role: Director Business Excellence (Quality & Training)

Job Location : Mumbai

Shift : UK Shift

Reporting : Vice President

Candidate should be open to work from office

Job Responsibilities

- Establish, track and report on process/ productivity metrics / efficiencies to deliver and exceed on SLA / business expectations

- Partner with Operations to jointly identify, prioritize and weed out operational issues / process defects leading to improvement / enhancement in quality / productivity

- Responsible for outlining the strategy and executable for QA & Training function

- Partner with relevant teams to identify process gaps and work to eliminate these gaps through use of quality and process improvement tools (new business set up and steady state processes)

- Assist and support other productivity enhancement measures that may be undertaken by other departments through appropriate deployment of trained six sigma / quality resources to guide and steer such initiatives

-Identification of the key improvement projects & successful completion of the same.

-Training setup and standardization

- Build a strong quality function with a strong team capable of delivering on quality requirements

- Responsibility to lead technology based business strategies to improve processes and products

- Lead setup of offshore delivery practice for Insurance industry platforms

Experience and skills:

- 12+ years of relevant experience into US Healthcare with Quality or Operations role

- Should have strong Process and client facing skills (strong delivery leader)

- Good knowledge of Lean and six sigma / Certification in Lean and other quality practices added advantage

- In depth understanding of features & functionalities different tools.

- Multi Domain and Process Expertise across Global Markets.

- Drive Improvement projects on:

- Productivity

- Improve SLA performance

- Interact with client/ internal stakeholders to drive and influence improvement objectives