Gartner - Workday Specialist - HRIS Team

We are seeking a workday expert to join our HRIS team in Gurgaon.

Role Qualifications : 

- Extensive experience on Workday

- Familiarity with workday modules

- Understanding and experience of Recruitment process

The role includes : 

- Primary accountability for the customer service experience through the monitoring and maintenance of the inbound question inboxes, with a view to ensuring timeliness and quality of responses, exceeding customer expectations around service levels. This includes:

- Providing solutions for inbound questions, tracking and driving requests to a timely closure

- Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction

- Triage to and follow up with subject matter experts

- Execute on tasks necessary to support mass updates (such as data loads, reorganizations, etc.,)

- Execute on approved security assignment requests

- Execute on quality assurance efforts. This can include data audits, creation and resolution of notifications & alerts, data corrections, etc.,

- Management, maintenance, and stewardship of user guides; keeping pace with Workday enhancements, evolving business practice, and user empowerment through best practice education

If interested, kindly apply and i will connect with you asap.