Gartner - Vice President - Operations - Digital Markets

What makes Gartner a GREAT fit for you? When you join Gartner, you- ll be part of a fast-growing team that helps the world become smarter and more connected. We- re the world's leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can- t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

ROLE PROFILE

Job Title - VP, Operations

Organization - NMP

Division/BU/Dept - Digital Markets

Office Location - Gurgaon, India

Job Level - Manager

Role Status - New role.

Role Purpose

The VP, Operations leading the operations and scaling of Digital Markets and people management of Gartner Digital Markets (GDM) in India. Reporting to the MVP of Strategy & Ops, this leader is accountable for collaborating with a globally positioned leaders, Product Owners, GMs and GDM India leaders in cross-functional units to deliver globally consistent execution.

Major Responsibilities/ Accountabilities

- Leading, motivating, developing and coaching team managers and senior level individual contributors in India. Expanding and continuously improving the team's influence and impact with executives and senior leaders.

- Partner with the MVP, Strategy & Ops & other GDM leaders to design, develop and lead implementation of solutions to meet business needs founded on a thorough understanding of business unit strategies and objectives, the competitive landscape, and current and potential future business challenges

- Proactively identify product and engineering development opportunities across the GDM businesses that can be executed or scaled in India, and work with leadership team to implement the plans

- Delivering key capabilities through reporting and analytics, dashboards, self-serve analytics tools and the successful execution of complex projects while driving continuous improvement in the business analytic capabilities across GDM leadership and Gartner as a whole.

- Driving the strategic evolution of current analytic capabilities while further expanding advanced analytic, data visualization and machine learning capabilities.

- Identify and leverage resourced and best practices from other Gartner centers of excellence, particularly Research, Research Sales, Products and Services

- Communication: Provide updates on India to SLT & update to India LT team from SLT

- Act as the Culture Champion & Site Lead for the Digital Markets India team; Host India Leadership meetings

- Escalation POC for India inclusive of GDM leaders in India; India HR, & all Real Estate related topics

Impact of Role: Expected Results

- Lead and support strategic initiatives in flight or planned within GDM.

Relationships: Internal/External

- GDM Sr leadership team, site engineer leads/teams, product teams, sales and service leaders, reviews team, marketing leadership

Education/ Certifications

- Bachelor's Degree required. Master's degree strongly preferred. Degrees with a concentration in statistics, data science, operational research, finance or economics preferred.

Professional Experience

- 12+ years progressive business experience, preferably in a strategy, analytics or business consulting role, including 5+ years building and leading teams responsible for strategic analytics, executive reporting and the development and deployment of dashboards and self-serve analytic tools.

Technical/ Professional Skills & Competencies

- Comprehensive understanding of operations, both systems and processes

- Exceptional leadership, communication skills and proven ability to drive teamwork, including coaching and staff development

- Results-oriented leader with excellent business vision and strategic thinking and a proven track record of solving complex problems, thinking creatively and successfully drawing the larger business story out of facts and data.

- Strong knowledge of general business practices with a proven ability to establish trusted business relationships across business units, gain consensus and drive action from a large, diverse global set of constituents.

- Demonstrated ability to lead projects and teams in a fast-paced environment and to inspire rapid adoption of change in a complex matrixed organization with distributed virtual teams. Ability to prioritize & handle multiple requests concurrently and consistently deliver superior results in a timely fashion.

- Demonstrated ability to develop and deliver compelling executive-level presentations. Excellent verbal & written communication skills with demonstrated ability to convey complex concepts and analyses in an accessible and compelling way.

- In-depth knowledge of data governance and statistical principles and their application to data analysis, advanced analytics, modeling and forecasting.

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