Gartner - Manager - Service Operations - Client Value Management

Objective : Manage projects driving client retention by supporting different BU's across the organization

Examples projects :

- Conduct clients interviews to understand how to improve engagement plans thereby driving higher retention

- Identify best practices around client retention and institutionalize the same across the organization

- Innovate on outputs produced by proposals team to make them more impactful

- Work with technology team to define business requirements for improving tools used to create the proposals

- Measure the productivity and performance of Proposals team and create regular reports to ensure team is well utilized

- Lead the Gartner client feedback program - ensure surveys are sent out as scheduled, analyze survey results including sentiments analyses/comments classification, identify themes and distribute constructive feedback to different BU- s

- Create and run surveys to interview lost clients and the reasoning behind the decision; identify themes/best practices and recommend the same to different business units

- Support different pilots, prove the value proposition and institutionalize the same across the organization

- Come up with new ideas / innovations to start new pilots and convert them into full-blown programs

- Manage a team of around 10 analysts/associates; Train and coach new hires

Education :

- Bachelor's degree in science / engineering. Masters preferred

- Knowledge or interest in Information technology and its application to business

- Knowledge or application of analytics, statistics

Professional experience :

- Overall 5+ years of experience

- Experience in consulting preferred

- 2-3 years- experience managing a team of sales support through research (both internal as well as external)-

- 2-3 years of data analytics experience

- Microsoft Office expertise

Other competencies :

- Strong communication and collaboration skills to be able to work effectively in a global environment

- Analytical thinker with experience in deriving business insights from structured and unstructured data (both quantitative as well as qualitative)

- Detail-oriented with high personal standard for quality

- Experience developing and maintaining management reports in Excel

Important :

Please do include current and expected CTC in your cover note for faster response