Gallagher & Mohan - Account Manager

Role - Account Manager

Job Description:

Key Responsibilities:

Client Relationship Management:

- Build and maintain strong, long-lasting client relationships.

- Serve as the main point of contact for assigned accounts.

- Understand client needs, objectives, and challenges.

- Proactively address client concerns and resolve issues promptly.

- Conduct regular client meetings and reviews.

Account Growth and Development:

- Identify opportunities for upselling and cross-selling products or services.

- Develop and implement account strategies to maximize client value.

- Monitor account performance and identify areas for improvement.

- Negotiate contract renewals and ensure client retention.

- Achieve sales targets and contribute to revenue growth.

Communication and Collaboration:

- Communicate effectively with clients and internal teams.

- Collaborate with sales, marketing, and product teams to ensure client satisfaction.

- Provide regular updates and reports on account activity.

- Gather client feedback and insights to inform product development and marketing strategies.

Account Management and Administration:

- Maintain accurate client records and documentation.

- Track account performance metrics and KPIs.

- Prepare and present account reports to management.

- Manage client contracts and agreements.

- Stay up-to-date on industry trends and best practices.

Required Skills and Qualifications:

- Bachelor's/master's degree in business administration, marketing, or a related field.

- Proven experience in account management, sales, or customer service.

- Strong interpersonal and communication skills.

- Excellent negotiation and problem-solving abilities.

- Ability to build and maintain strong client relationships.

- Proficiency in CRM software (e.g., Salesforce).

- Strong organizational and time-management skills.

- Ability to work independently and as part of a team.

- Strong understanding of the companies products and services.

Preferred Skills:

- Experience in a specific industry relevant to the company.

- Knowledge of project management principles.

- Familiarity with data analysis and reporting.

Key Traits:

- Customer-centric.

- Proactive.

- Results-oriented.

- Detail-oriented.

- Adaptable.