Gaadi.com - Head - Sales & Operations

The person in this role will be required to manage the backend team of the cars vertical looking into lead generation, verification and other support functions. The purpose of this role is to ensure a seamless synergy between the Sales & the Operations verticals of the company. The person will be required to analyze large streams of data and come up with strategies to make the processes more efficient. Quick decisions have to be taken to ensure minimal downtime. The person will be responsible for delivering targets on leads and final sales. There will be a lot of cross vertical interaction with the Marketing Team, Sales Team and the Product & Development Team to ensure that balance is maintained internally as well as externally. Responsibilities also include product roll-outs right from ideation to development to deployment and then subsequently ensuring a smooth functioning at the client end. Client interaction, management of client expectations and delivering key results will be a part of the profile.

Key skills:

1. Project management skills

2. Team management

3. Client relationship management

4. Analytical thinking to drive results

Reports to Business Head - Warranty & Insurance

Supervises Operations Team

Key Result Areas

Operations - Increasing process efficiency by scrutinizing data

Sales - Ensuring client expectations are effectively managed

Educational Qualifications

MBA from Premier B School Apply