G-Rank - Operations Manager

Job Overview:

- The role is to oversee company's business operations, lead and manage the cross-functional teams responsible for platform efficiency, tech-operations workflow, and operational excellence.

- In this high-profile role, you will drive the reorganization of teams, processes, workflows that will deliver reliable, scalable output in an evolving ecosystem processing real-time, and ensure the company has effective operational and financial procedures in place

Responsibilities:

- Partner with business leaders, technology leaders, and other stakeholders to craft strategies, plans, design, development, launch, and management of products and features that meet strategic and business objectives

- Working together with key stakeholders to compile the budget

- Own the business operations/business intelligence function of the business- making recommendations on the process, people and technology to support a scalable operation

- Initiate partners and alliances agreements

- Driving the company's operating capabilities to surpass customer satisfaction and retention, and company goals.

- Controlling company costs, and introducing tactical initiatives to address losses.

- Preparing timely and accurate operational performance reports.

- Overseeing marketing initiatives and implementing better business practices.

- Delegating responsibilities to ensure staff members grow as capable participants.

- Employing various initiatives to coach employees to optimize their capabilities.

- Completing performance reviews in a timely manner.

- Maintain processes, procedures, and standards

- Propose and implement new technological best practices

Requirements:

- Master's degree in business or operation from top-tier universities

- 5+ years of experience in similar senior managerial positions

- Proven record of leading, driving and delivering on technology strategies

- Solid ability to manage a diverse group of line managers, engineers, and experts

- 5+ years of experience in leading scaled technology-based organizations

- Proven record of leadership in building data-driven decision and measurement solutions

- Exceptional analytical problem solving and decision-making skills

- Entrepreneurial mindset and experience in high growth environments is strongly preferred