Fundwave - Manager - Customer Success

Customer Success manager

About Fundwave:

Fund managers - managing crowdfunds, venture funds, private equity funds - are our heroes. Our products help fund managers stay focused on building the next great start-up or spin the wheels faster at a blue chip. At Fundwave, building the most awesome fund management solution is just one of the perks. With friendly customers and an entrepreneurial culture, we are just the team you're looking to join.

Job Description:

As a Manager - Customer Success, you will be responsible for developing, executing, and owning a long- term account strategy for customers. You will be responsible for retention and expansion of accounts in addition to driving adoption of our solutions in core processes across the business.

You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging our solutions. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally.

At Fundwave You Will:

1. Manage and develop long-term partnerships with PE/VC Funds across the world.

2. Increase renewal rates by owning up the revenue numbers.

3. Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.

4. Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement.

5. Understand existing customer processes by working with large and complex spreadsheets

6. Collaborate with product and tech teams to resolve customer issues.

7. Craft customer communication tools including guides and video tutorials.

8. Identify customer pain points and implement steps to resolve them.

What will I bring to the team?

1. Excellent problem solving, communication and presentation skills.

2. Strong understanding of the digital marketing space.

3. Ability to influence, confidently handle objections, and resolve customer issues.

4. Deep understanding of value drivers in recurring revenue business models

5. Effectively interact with colleagues and business partners across the company.