Fullerton - SME Relationship Manager

This is an individual contributor role with focus on the below areas

Prospecting / Acquisition of new SME clients (Working Capital, Term Loan products)

- To develop and manage internal and external referral channels

- To meet customers, collect required documents as per policy

- Conduct due diligence and customer analysis

- Preparation and recommendation of credit approval memo

- Follows through the entire loan process till closure through end to end coordination

Relationship Management of existing portfolio

- Regular Need Assessment

- Minimise portfolio attrition

Revenue Management

- Maintain optimal product mix

- Tracking portfolio yield

- Cross sale & Up sale of products

Portfolio Management

- Regular monitoring of portfolio quality

- Early Warning, Soft Collections

- Compliance to stated processes

- Ensure perfection of charge and collection of deferral documents

Records Maintenance

- Periodic MIS

- Customer Database

- Customer Communication

Marketing & Communication

- Identification of potential segments

- Create Visibility in potential segments

- Organise customer engagement activity