Fullerton India - State Credit Manager - Home Loan

PURPOSE OF THIS JOB:

To support business and functional goals by ensuring that all credit policies, practices & guidelines are adhered to as per approved policy. The Credit Manager has to manage his/ her team productively and has complete responsibility for ensuring that the approved credit policies are adhered and facilitate business in meeting assigned targets and performance goals in line with agreed objectives with his/ her manager. Responsible for capability building, mentoring, training and grooming branch credit resources in the region.

- To support business by ensuring that all credit policies, practices & guidelines are adhered to as per approved policy.

KPI:

BUSINESS & FINANCIAL MANAGEMENT

- Credit Quality demonstrated by non starters, early vintage, delinquency and Net Credit Losses.

- Delinquencies of the regional portfolio

- Flow Rates and net credit Losses of the regional portfolio

- Regional underwriting productivity (turnaround/approval rate)

- Overall Regional profitability

- Review of delinquent accounts to identify possible rehabilitation vis-a-vis re-age & re-structure

- PDD Review & Tracking.

- Number of fraud/ skip cases approved

- Number of line expired

- Classified portfolio as a % of classifiable portfolio

- Timely submission/ input of EW reports like customer call report

- Non Starters & NCL

- File review scores

- Portfolio Performance

CUSTOMER FOCUS : 

- No. of relook cases being taken in.

- Turnaround time for communication of approval / rejection.

PEOPLE/TEAM : 

- Attrition

- Escalations while handling the personnel doing CPV and TVR

PROCESS/QUALITY IMPROVEMENT : 

- FTR

- TAT on closure of cases

Process discipline demonstrated by satisfactory audit reviews.

Expertise required/ Domain Knowledge:

- Ability to comprehend risk inherent to customer business

- Flair for numbers and an ability to understand processes, read balance sheets and understand customer business models

- Good people management skills

- Systematic & Meticulous and Ability to perform under pressure

- High resilience, energy & initiative

- Result and achievement orientation

- Demonstrate core company values, including high integrity and ethics

No. of years of relevant experience:

Minimum 4 yrs in financial services preferably in Home Finance, Banking, credit rating industry with lending, credit approvals, delinquency, analysis, collections, processing, signing bank deals, memorandums experience or 8 years in any other industry