Fulfillment & Experience Strategy Role - eCommerce Logistics Firm

About the job :

You will be joining the Fulfilment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs to deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, F&E is solving industry-defining problems at a scale that few startups can offer globally. A few of our in-flight projects are driving high predictability in delivery speed at lowest-in-industry costs and low CAPEX, tackling user fraud to improve the platform economics for legitimate participants, and helping our entrepreneurs provide world-class customer service to their end customers through fast exception handling.

In this role, you will :

- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics

- Own a key part of user experience for one or more marketplace participants - our entrepreneurs, their customers, or our suppliers

- Participate in building F&E strategy as an advocate for better user experience from the vantage point of the programs you own

- Influence product development choices using data and insights which originate from in-depth knowledge of your program

- Drive program adherence with operations teams and continuously solve the edge cases with suboptimal outcomes due to current processes

- Get an opportunity to engage the Meesho Leadership as active stakeholders in problem-solving for your programs

- Manage internal and external stakeholders to ensure the success of the programs you own The role requires strong generalist problem-solving skills and offers mobility within and outside of the F&E organization. You will report directly to the Heads of Fulfillment/Experience and be on the General Manager track.