Fujitsu - Service Architect - Presales

The role of the presales Service Architect is to define and design the service operations and governance approach which supports the overall sales and solution strategies to deliver a compelling proposition that meets the customer requirement.

The Service Architect works with the Opportunity owner and Lead Architect to deliver:

- Service strategy aligned with the customer business and service objectives and clearly defines the Future Mode Of Operation (FMO)

- Service design that addresses the requirements of capacity and availability of the service components, Governance and Service Management, tools and management systems landscape and delivery against the SLAs.

- Service transition plan and activities to onboard all services including the requirements for release management - build, test and deploy, aligned with agreed customer timelines

- Service operations and Delivery Management; including service administration and reporting, problem management, service lifecycle planning, change management processes

The role holder may manage a small/medium design team. They are a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers business and commercial issues. They identify, design and deliver larger or more complex architectures, strategies and specific solutions.

Service Architect - Scope of Activity

Pre Sales Solution Design Service subject matter expert, providing the end to end service service wrap for customer opportunities:

- Where appropriate participate and contribute to customer scoping workshops

- Own the End to end service content for the customer response, ensuring accuracy of response text and costs

- Develop and design services to meet the customer requirements, using Fujitsu's standard Service Design Methodology: deliver a service solution based on a combination of standard components and service models and, where necessary, bespoke processes to support the Lead Architect's solution

- Support and influence the (technical) solution design to align with Fujitsu service delivery model and capabilities and also that meet the customers Service Levels

- Support and influence the technical solution to ensure the non functional aspects of the SLA's are met e.g. reporting of SLA achievement, service desk time answer and abandonment rates, DR/continuity requirements etc.

- Provide technical guidance on the use of specific tools to deliver the service

- Develop and document the Service solution in the Architecture Overview Document (AOD)

- Deliver an end to end service process map and tools landscape

- Work with Service Delivery Management and the Lead Architect to develop and cost the service and governance model for the end to end solution

- Contribute tasks, activities and costs to thetransition and transformation high level Plans

- Contribute key and material assumptions, dependencies and risks via the Lead Architect for input into the RAID log

- Liaise with Delivery units, Global Delicery Centres and Service Delivery Management to cost the solution, ensuring the service solution costs are accurately reflected in the Pricing Model

- Ensure all costs and solutions submitted are underwritten by Service Delivery

- Contribute to the tailoring/construction and review of customer specific Service Descriptions, Statements of Work and/or Service Schedules, including Service Credit/Incentives and Service Reporting

- Participate and contribute in contract negotiations as the Service SME, where required

- Where a Service Delivery Manager is not assigned, represent Service Delivery Management in the contract negotiations with the Customer.

- Comply with both the customer bidding process and requirements of Fujitsu's CSLC

- Participate and contribute to the Bid process Rainbow reviews as required

- Where a Gold Team is engaged, liaise with their Service representative(s)

- Work with the Lead Architect and on-shore Service Delivery Manager (if assigned) to ensure a smooth handover into Delivery (CSLC stages 6 to 7); specifically completion of the element of the AOD (as the pre-requisitefor the Service Design), identify lessons learned & harvest all reusable assets for input into the knowledge repository

- Support Transition activity as required as part of the early handover to delivery and operations