Freshworks - Program Manager - Revenue Operations - IIM/ISB/MDI/FMS

Program Manager - Revenue Operations

Company Description :

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description :

Working as a part of the Revenue Operations team, the role requires you to work closely with senior leadership, product, sales, marketing, and customer success functions, to help them take data-driven decisions.

Roles & Responsibilities :

- You drive solutions with the Operations, Tools, Insights, and Enablement teams to optimize the company's ability to generate more revenue and improve customer retention

- Core focus is on high priority sales initiatives, including business process architecture, org structure, goal/quota setting, sales incentive design, market segmentation, and strategic planning

- Develop and implement regular reporting of key performance metrics including forecasting, funnel metrics, and pipeline management

- Design, implement and manage sales forecasting, planning, and budgeting processes in collaboration with Finance. Establish high levels of quality, accuracy, and process consistency

- Create, maintain, and present documentation including rules of engagement, pricing, and process maps to ensure adherence to internal policies

- Proactively define and execute projects spanning systems, data management, process automation, data validation, lead generation, and process and tooling implementation

- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations

- Continue to push stakeholders to think big in developing or re-design processes and systems that can create transformational business impact.

Qualifications :

- 8+ years of work experience

- MBA from a top-tier college; Or a bachelor's degree from a top-tier university with highly relevant work experience

- Strong data background with the ability to quickly find insights to drive business outcome

- Track record of developing and managing complex projects with multiple stakeholders successfully

- Ability to work on data and make key choice based on the business context

- Work experience in internet, software, and SaaS industries is a plus

- Detail-oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively

- Passion for technology and for pushing new concepts, products, and services

- A strong bias toward collaboration and ability to work effectively in a cross-functional & dispersed team

- Positive attitude, self-starter, and high emotional intelligence (EQ)

- Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders

Additional Information :

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.