Freshworks - Community Manager

ABOUT FRESHWORKS

Freshworks is a cloud-based customer support platform which enables companies of all sizes to provide customer service. Launched in 2010, the firm has more than 800 employees, with offices in five locations - San Bruno, Chennai, London, Sydney and Berlin. Freshworks has raised a total of $149M in six rounds of funding with Tiger Global, Google Capital, Accel Partners and Sequoia Capital. Freshworks featured in - The Highest Rated Private Cloud Companies to Work For- list published by Glassdoor and Battery Ventures, in 2016.

JOB DESCRIPTION

- Build and scale the Freshworks community from scratch

- Work with several stakeholders within the organization to promote the community, both internally and externally

- Develop a social strategy to promote the community online

- Create processes to leverage the community in gathering product feedback, identifying customer evangelists and generating new traffic for the Freshworks website

- Use an iterative approach to improve the user engagement on the community, continuously taking test results and data into account in formulating initiatives

- Create engaging text, image and video content to fuel community growth

- Coordinate with Marketing, PR and Communications teams to ensure brand consistency

SKILLS AND QUALIFICATIONS

- 5+ years of work experience as a community/social/inbound marketer with at least 3 years- experience in managing and growing a product community

- Prior experience of working cross-functionally in an organization

- Strong knowledge of social media marketing

- Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment

- Excellent written and verbal communication is a must.

- SaaS/Software industry experience is a plus

- Content marketing experience is a plus