Freshtohome Foods - Senior Manager - Last Mile Delivery Operations

Responsibilities include:

- Set-up / Ensure smooth following of all the standard operating processes required for the smooth running of day-to-day activities at Hubs and delivery points

- Leading Vendor Management, SCM, Logistics, Strategy and Process excellence programs 3.

- Identify, evaluate, negotiate and manage strategic 3PL Vendors & Order fulfilment and delivery.

- Responsible for the Last Mile Cost of the city with accountability of budgets / P&L ownership of the city, including

- Managing the performance of all employees in the city

- Own day-to- day operational metrics; along with team management, ensuring process adherence, quality and resource planning.

- Plan monthly team activities and review performance reports with a view to meeting monthly and quarterly OKR targets

- Play a significant role in long term planning with view to deliver operational excellence

- Review Cost statements and activity reports, and other performance data to measure productivity and goal achievement

Main areas of focus :

1. Customer complaints

2. Manpower Efficiency

3. Delivery Schedule

4. New Customer Delivery