Fraud Operations Role - Consumer Banking

JOB SUMMARY & RESPONSIBILITIES

We are seeking an experienced fraud operations team leader for our retail US deposits platform. Candidates must have direct management experience in the day to day operations management of all aspects of fraud prevention and mitigation including transaction, payment and identity fraud. Ideal candidates will have extensive experience in detecting and investigating fraud with the ability to design and implement processes. Responsibilities in this role include:

- Lead, manage and supervise the day-to-day operations of a team of fraud specialists

- Create and maintain an environment with an intense focus on risk mitigation and fraud prevention

- Serves as an SME and coach for sound fraud practices in retail deposits

- Manages the individual performance of the team, rewarding behaviors and/or performance when appropriate as well as addressing performance and behavioral issues as they arise

- Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)

- Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires

- Investigate risk identified through new account filters from new account opening process

- Investigate check and ACH returns and rejects. Review and investigate Fraud referrals

- Run and review pro-active risk reports, conduct research using third-party data sources to validate monetary and non-monetary transactions

- Update and maintain alerts, case management databases to document outcomes and hand-offs

BASIC QUALIFICATION :

- Relevant industry expertise in a portfolio of large scale accounts

- 5 - 7 years of experience with direct management of internal fraud operations

- Broad-based knowledge of all aspects of fraud and operations including applicable regulatory requirements

- Strong understanding of key performance metrics and drivers