Fraud Investigation & Resolution

Position: Fraud Investigation and Resolution (IC)

Reporting To: Lead - Fraud Operations

Experience: 5 - 7 years

Location: Navi Mumbai

CTC: 10.00 to 15.00 LPA

Minimum qualifications: Bachelor’s Degree in Computer Science or Forensics, or equivalent from a top tier institute

Job Details:

- Retain valued customers and minimize credit losses resulting from fraud

- Review the consumer or merchant escalations related to fraud and determine if account activity is of a fraudulent nature (based on fraud indicators)

- Investigate activity in accordance with fraud policy guidelines and complete Suspicious Activity Reports, as required

- Review documentation, analyze data, and determine in a timely manner whether to verify the authenticity of transactions and/or activities

- Investigate each case using multiple resources including customer contact, contacting banks and credit card issuers, reviewing transaction data, KYC or KYA details, phone matches, IP Search, and various websites, etc.

- Reduce losses on fraud cases by thoroughly reviewing account and transaction details for recovery opportunities

- Establish external contacts to provide for more effective coordination in the prevention in fraud losses

- Understand and ensure compliance with regulations with respect to the timeframes that govern disputed transactions

- Provide oversight, support and tracking of major cases

- Escalate security vulnerabilities from forensic investigations to Head – Fraud Management and Head – Risk

- Work closely with consumer and merchant service teams and provide resolution to customers who have reported fraudulent activity

Industry Knowledge:

- Experience in banking, commerce and/or payments

- Fraud monitoring and mitigation experience in e-commerce, digital marketing, or mobile payments environment

Functional Knowledge: Fraud Management:

- Experience in identifying and mitigating operational and transactional risks in payment solutions

- Experience investigating high-tech crimes or payment card fraud.

Operational Efficiency:

- Keen eye for detail and conscientiousness.

- Ability to communicate clearly and effectively.

- Excellent problem solver, analytic thinker, quick learner.

- Ability to work with a team as well as work independently with minimum directions.

Position Summary:

- Serve as point of escalation for customer / merchant incidents relating to potential fraud

- Establish processes to investigate disputes and claims; approve and execute chargebacks; recover funds lost to fraud

Company details: Confidential

Alkesh