Fraud Investigation/Fraud Risk Management Role - Cards

Fraud Investigation or fraud risk management

Bangalore 

2-12 yrs 

- Investigation of all Cards Fraud related Incidents except for Card Application Fraud.

- Investigation of all Merchants Fraud related Incidents.

- Investigation of all Wallets Fraud related Incidents.

- Manage the day to day activity for Fraud Investigation Unit and ensure  team is performing all assigned tasks efficiently in all aspects.

- Take ownership on identifying all fraud incidents reported by various channels within the bank.

- Take ownership on gathering all possible information while investigating incidents.

- Assist VP Cards & Non Cards Fraud Monitoring in Gaps identification, Facts findings, recommendation and closure of investigation.

- Initiate urgent actions as and when required to prevent future financial & reputational loss.

- Close review of card Fraud incident received from different channels & conduct the investigation immediately.

- Close review of Merchant related Fraud received from various channels and conduct thorough investigation.

- Preparation of suspicious transaction report (ISTRs) & Archer Incidents for all reported OTP compromise fraud for subsequent sharing with GFRI.

- Lodge OTP compromise fraud cases in Archer system along with the relevant STRs and documents.

- Coordinate with GFRI Team to blacklist fraudsters details as available.

- Liaise with Relationship manager, Payment service provider and other relevant stakeholder to complete investigation merchant related fraud incident.

- Assist in reviewing the Visa & MasterCard STIP parameters.

- Reporting of fraud transactions to the Visa & MasterCard system.

- Handling of Investigations related to fraud on Payit Wallet.

- Obtaining CPP for the confirmed fraud cases & retrieving all numbers for the cards exposed.

- Pick up the sample cases based on the sample criteria that is in place and conduct the investigation.

- Sending good faith requests for cancellation of the confirmed fraud cases.

- Coordinate with card monitoring team for initiation of fund recall and good faith request for OTP compromise fraud case.

- Sharing the daily highlights for OTP fraud related incidents with GFRI.

- Assist in the preparation of Investigation reports with findings, remediation & mitigation plan, then submission of the same to the Head of the Unit for further recommendation.

- Maintain Daily/weekly/bi-weekly and monthly MIS related to card & Merchant fraud investigation.