Franklin Templeton - Supervisor - Global Trade Services - OTC

Supervisor Global Trade Services - OTC

Job Summary :

The supervisor of Global Trade Services is a position that covers multiple areas within the GTS structure. The supervisor will be responsible for performing oversight or a combination of the local Middle Office client service team supporting the Trading desks and the interaction into FTS, the Trade Support Core Operations staff supporting the daily operational support of the Trade support lifecycle.

Depending on the specific role the supervisor plays the position the primary functions of the position will include:

- To supervise, plan and administer the daily work of assigned staff in order to ensure it is completed in accordance with departmental guidelines and ensure an effective internal control environment is maintained.

- To monitor staff performance measurements and provide timely feedback to both staff and management

Job Duties/ Responsibilities :

Performance standards :

- Ensure all daily work is completed timely, accurately and according to procedures.

- Maintain, recommend and implement efficient departmental processes and ensure departmental procedures are kept current and an effective control environment is maintained.

- Ensure uninterrupted service to internal clients. Ensure regular feedback is provided to clients on processing levels.

- Recruit staff, as necessary.

Productivity and efficiency :

- Monitor staff performance measurements and provide timely feedback to both staff and management.

- Ensure all management reporting is complete, timely and effective given any process or data changes.

- Ensure staff is effectively trained to execute their daily responsibilities.

Problem solving :

- Ensure timely resolution of issues while taking into consideration impact of issues and sites and escalate to Manager, as necessary.

Innovation and creativity :

- Represent department on company-wide initiatives or while dealing with external clients.

- Utilize best practices in evaluating new procedures and processes, taking impact to other GTS sites and areas.

Communication :

- Identify and communicate workflow and training deficiencies and develop resulting action plans, etc.

- Maintain a regular communication medium with business partners to discuss service levels and trends identified.

- Establish and maintain quality standards for external and internal verbal/written communication.

Requirements :

Education And Experience :

- 4 year degree, Five to Seven year's experience in securities industry

- 2 to 3 year supervisory experience

- Financial Services Operational experience

Licenses And Certifications :

- Recognized industry qualification

Additional Desirable Qualifications :

- MBA a plus

- Six Sigma green belt or similar experience

- Leadership position in industry working group

- Business Analysis or IT background transferable for core operations

Knowledge, Skills, And Abilities :

- Excellent verbal and written communication skills

- Ability to work through issues while keeping within internal policies

- Strong presentation skills

- Strong knowledge of FX and securities markets

- Knowledge of OTC and ETD products

- Ability to communicate effectively (both orally and written) with both internal and external counterparties

- Ability to work independently with minimal supervision

- Strong customer focus

- Strong securities services market knowledge

- Strong risk management skills

- Self motivated

- Experience with Industry software and knowledge of the vendors that service it

- Strong negotiation skills and ability to resolve complex issues

- Ability to work under pressure and meet time critical deadlines

- Strong relationship management skills

- Knowledge of business desktop applications (Word, PowerPoint, Visio, Access, Project, Excel)

- Strong transition management skills

- Knowledge and experience in working with of Industry Vendor i.e. Omgeo CTM, Alert, CMS, MarkitServe, DTCC,

Problem Solving And Decision Making :

- Solves complex processing problems

- Identification of process improvements by constantly challenging the status quo

- Identifies and implements solutions to client issues and complex problems and ensures solutions are within organization guidelines

- Conflict resolution skills

- Take lead department initiatives

- Document and implement controls of new processes

Customer Service :

- Work with clients to identify future products and service requirements

- Build and foster relationships with key client base & business partners

- Keep up to date with industry trends, competitor developments, services and support trends

- Identify challenges, mobilize decision makers and identify solutions

- Develop and maintain Key Performance Indicators

Supervisory Responsibility :

- Supervises/manages staff; makes hire, termination, promotion and merit decisions

- Provides technical guidance to staff in any department within FTS.

- Responsible for writing staff reviews

Desired Leadership Skills :

- Ability to set direction and guide staff to desired results

- Ability to influence and negotiate within own department and across FT

- Ability to supervise multiple skill levels of staff members in own and other locations