Franklin Templeton - FTI Business Analyst

Franklin Templeton

Franklin Templeton International Services India Pvt. Ltd (FTISPL) is the Indian Services wing of Franklin Templeton Inc, one of the Top Global Investment Management Company committed to offering High-Quality Products and providing outstanding services to our customers who are individuals, institutions, pensioners, trusts, partnership firms and other clients. FTISPL at Hyderabad offers various IT /Business related service and support. It stands as a key business enabler of worldwide operations for Franklin Templeton Investment.

Our vision is to be a premier global investment management organization by offering high-quality investment solutions, providing outstanding service and attracting, motivating and retaining talented individuals.

I .Job Summary

The Business Analyst in conjunction with business/technical partners and a project team assists in business process analysis and executes the gathering, elicitation, and documentation of business requirements for small projects and production support. This may also include the documentation of a business case, existing business process flows, and testing scenarios. The documentation of these requirements is used by business and technology to understand the business problem.

Once approved by the business, the Business Analyst works closely with technical staff and their application development team and with Testing Services by ensuring the business requirements are understood. A Business Analyst works alone or with a small assigned team. They may also participate in integration testing and user acceptance testing to ensure the agreed upon solution matches the business requirements. They work under close supervision with their Manager, the project manager running the project or production support team

II.Job Duties/ Responsibilities

Requirements Planning :

- Collects and documents accurate project requirements

- Consults with users in examining business processes

- Works to identify and clarify requirements using basic conceptual and logical process/data modeling tools and techniques.

- Assists in requirements gathering using a variety of basic techniques

- Assists in writing project documents (e.g., charter, business cases, requirements, test case and cost benefits).

- Develops requirements plans and schedules

- Creates and executes application test cases and validates against expected results.

- Maintains the development and implementation of change plans.

Process Re-engineering :

- Analyzes stakeholder needs identify gaps and define capabilities for an acceptable solution to the business problem.

- Participates in workflow analysis and business process analysis to identify and clarify requirements.

- Participate in current-future state identification and contributes to the redesign.

Business Case Development :

- Works with subject matter experts in gathering information needed to develop business cases.

- Identifies measurable business value.

- Assists project manager in gathering metrics for project goals and completing cost benefit analysis.

- Assists in developing business benefits realization measures for business cases.

Conducts business process and workflow analysis

Implementation Support :

- Coordinates implementation of changes to existing workflows or applications

- Documents workflows and participates in walkthroughs

- Reviews and/or prepares test plans, test cases and scripts for small-medium sized projects

Performs user acceptance testing and helps with triage and clarification of issues uncovered in user acceptance testing for the application development teams.

Production Support :

- Provides business support and service by researching user's issues

- Works with the various technology teams to address business and technical issues

- Participates in user group or technical meetings to identify and address ongoing needs Miscellaneous

- Performs miscellaneous administrative duties as necessary

III. Requirements

EDUCATION AND EXPERIENCE

- Bachelor's degree

- Four to eight years experience as an SME, business/technical resource involving analysis on small/medium level projects, initiatives or production support efforts.

- Basic experience with application and user testing process

- Basic experience utilizing MS Office (e.g., Word, PowerPoint, Excel, Access & Project)

- Basic knowledge of business process modeling methodologies (i.e. Lean, Six Sigma).

- Familiarity with a system development lifecycle methodology.

- Experience identifying, writing and prioritizing business requirements.

- Experience with process improvement/re-engineering preferred.

- Experience with Agile Project Management.

- Experience in consulting (preferred).

- Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (preferred).

LICENSES AND CERTIFICATIONS :

- Business Analyst certification preferred

ADDITIONAL DESIRABLE QUALIFICATIONS :

- Mutual Fund/Financial Services Experience preferred but not mandatory

KNOWLEDGE, SKILLS, AND ABILITIES :

- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates

- Attention to details

- Ability to interact with senior management on a regular basis

- Ability to work independently or with minimal supervision

- Analytical, problem solving and decision-making skills

- Knowledge of functional business systems and/or call center functionalities preferred.

- Familiarity with a system development lifecycle methodology

- Basic knowledge of business process modeling methodologies (i.e. lean, Six Sigma).

- Knowledge of business metrics

PROBLEM-SOLVING AND DECISION MAKING :

- Work is performed without direction; participates in determining objectives of assignment; plans, schedules and arranges own activities in accomplishing objectives; work is reviewed for adequacy in meeting objectives

- Solves routine problems of moderate scope and complexity, following established policies and procedures

We rely on attracting and retaining employees of exceptional quality. In addition, we work to instill a performance driven culture that reinforces accountability, innovation, and professional development. To reach these goals, Franklin Templeton Investments provides a comprehensive employment program that comprises a balanced work/life philosophy, competitive salaries and substantial employee benefits and services, including:

- Professional development growth opportunities through in-house classes and over 150 Web-based training courses

- An educational assistance program to financially help employees seeking continuing education

- Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employees dependents (spouses, children and dependent parents)

- Life insurance for protection of employees- families

- Personal accident insurance for protection of employees and their families

- Personal loan assistance

- Employee Stock Investment Plan (ESIP)