Frankfinn Aviation Services - Manager - Customer Retention

About the job:

About the Organisation:

Frankfinn has been a trusted educational brand for more than 30 years in India as well as overseas due to our unwavering commitment to delivering top-quality training and a stellar track record in student placement.

The global Aviation and Hospitality industry is booming, with high demand for skilled professionals in all areas. Frankfinn opens doors to numerous opportunities, setting our students on a path to success in these fields.

Frankfinn has placed its students in International and Domestic Airlines, 5-star Hotel chains, Customer care, and Travel companies in India and abroad. Frankfinn is the World's No. 1 Air Hostess training institute, where students learn skill-based training for pursuing careers in the dynamic fields of Aviation, Hospitality, Travel, Tourism, and Customer Service.

Frankfinn is more than just a training institute; it's a diversified group with interests in security services and the entertainment industry. We have been honoured with the "Best Air Hostess Training Institute" award a remarkable 11 times in a row (2011-2022) by ASSOCHAM, a testament to Frankfinn' s Quality Training and Highest Placements Track record.

We have also been recognized with the Gold award for "Best Higher Vocational Institute for Skill Development" for four consecutive years (2016-2019) at the ASSOCHAM INDIA Summit-Cum-Awards Ceremony. The company is presently in a major expansion mode.

For more information, please visit, www.frankfinn.com

About the Position : AGM - RETENTION

- We are looking for a highly motivated individual with a pleasing personality and exceptional communication skills, based in Delhi-NCR and with a minimum experience of 10-15 years in Customer retention with a reputed educational institute/college/university/organisation.

- AGM Retention is a key leadership position responsible for the retention of students at all the centers across the country.

- This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive retention activities.

- This role requires an excellent track record in Customer Retention .

The key responsibilities associated with this role are as under:

Strategy:

- Developing and implementing a Retention strategy aligned with the overall organizational goals.

Team Leadership:

- Leading and managing the Retention team.

- Providing guidance, coaching, and support to ensure the team meets or exceeds retention targets.

- Minimise drop outs and ensure high level of retention of students.

Retention:

- Monitoring and analysing Drop out data.

- Call dropout students and meet them and their parents for counseling.

- Understand the concerns of the Student/Parent for dropout.

- Follow up regularly with Student/Parents to retain them.

- Discuss with Centre Operations Manager / HOD (Head of Department) and provide solution to retain the student.

- Have House calls fixed to meet parents.

- Achieve Retention Targets.

- Prepare Daily Reports on Retention.

- Implementing timely corrective actions and strategies to achieve minimum dropouts

Data Management:

- Maintaining accurate records of student retention and other relevant information.

- Analyzing this data to identify trends, measure outcomes, and make informed decisions to minimise drop outs.

Day-to-Day Operations:

- Ensuring smooth functioning and efficiency in all aspects of the retention activities at the center.

- Regular visits to centers PAN India

Company Policies & Directives:

- Ensuring strict adherence to Retention Processes, Policies and Directives

Other Requirements

- Must be open to extensive travel

- Must be Excellent in PowerPoint Presentation

- Exceptional Communication skills and Interpersonal skills.

- Must be based in Delhi NCR

Qualifications:

- Graduate/PG with exceptional presentation and communication skills and a pleasing personality.

- 10-15 Years of extensive experience in handling customer retention.