We are seeking an experienced Franchise Operations Coach to join Operations team.
You will be responsible for:
- A key point of contact for the Director of operations & market franchise leadership
- Build partnerships with HR head, Delivery head, Training Head, LSM lead & NSO lead, understanding the structure, pipeline, planning and operating capability, identifying areas for improvement and growth in existing restaurants and new stores.
- Work with franchise leaders on various initiatives with agreed timelines, through a documented follow up roadmap. Complete and agree appropriate action plans and track progress and performance against.
- Build Fz capability towards opening great new restaurants and minimize brand risk, maintaining brand standards, FPM and IFA compliance.
- Conduct monthly people plan analysis by market to help improve their people capability and planning on NSO's to improve people and operational capability in new restaurants.
- Create and elevate data led insights and reporting to deliver against appropriate measures, and signal points of intervention when required with tail stores against each category. such as People, customers & sales parameters
- Working cross functionally across the RSC to ensure a one system approach in delivering great customer experience.
- Spend time in the field with franchise partners - ensuring operational knowledge is always current
- Attend and participate in all franchise comms meetings to present, facilitate and add clarity to content. Ensure relevant audience attendance and participation.
- Provide updates for RSC, REx, LT & cross-functional meetings and attend where necessary
- Keep up to date with relevant franchisee situations that may impact NSO performance/pipeline
- Effectively manage and plan schedule to ensure franchise diary appoints are met
- Ensure periodic decks, reports & bench plan data are kept up to date
We are looking for someone with:
- Minimum Experience of 7 to 10 years
- Deep level of operational and people & culture knowledge
- Experience of opening successful New Restaurants
- Project Management experience would be helpful.
- QSR/Retail operational experience and commercial acumen
- Ability to influence senior leaders both internally and externally
- Analytical thinker who is capable of understanding root cause analysis, and applying actions to drive consistent change
- Outstanding action driving ability, and attention to detail in managing process
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