FPL Technologies - Repayment Associate

Repayments Associate

Location: Pune (Aundh) - Work From Office

Opportunity:

Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.

Experience Range: Experience in tele-calling, customer service or collections. Collection experience will be preferred.

What you will do and should have:

- Initiate outbound calls to customers with outstanding credit card bills.

- Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.

- Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.

- Handle objections and negotiate payment terms when necessary.

- Resolve conflicts with a customer-centric approach, aiming for a positive resolution

- Build rapport with customers to understand their financial situations and constraints.

- Address customer queries and concerns with empathy, providing clear and accurate information.

- Target oriented team player with passion to excel in the role and drive team targets.

- Problem solving skills to provide accurate information to the customer to attract payments

Qualifications:

- Strong communication skills and the ability to maintain composure during customer interactions.

- Previous experience in tele-calling or customer service is preferred.

- Ability to handle objections and negotiate effectively.

- Empathetic approach towards understanding customer situations.

- Basic knowledge of credit card processes and repayment options is a plus.

Interview Process:

- Communication Skill Test

- Interview Round 1

- HR round