FlxHo - City Business Head

City Head

About Us:

FlxHo, redefining rental living for every life stage!

- Building a convenient and trust worthy consumer side short/long term rental housing brand.

- Our fully furnished homes feature flexible leases, meticulously managed by our dedicated team.

- Bid farewell to moving stress; with FlxHo, just pack your bags and arrive!

- Our homes are designed to adapt with you, ensuring comfort and convenience wherever life leads.

- From cozy studios to spacious family abodes, FlxHo offers diverse options to fit your lifestyle.

What makes FlxHo unique? It's our commitment to elevating your lifestyle with cutting-edge features:

- Plug n Play Living: Our homes come fully equipped from day one. Simply plug in and start living your best life.

- Smart Home Hybrid Living: Embrace the future with our advanced smart home technology seamlessly integrated into your daily routine for ultimate convenience and control

- Home Feels: Experience the warmth and comfort of home in every corner of our meticulously designed spaces, curated to evoke a sense of belonging.

- Business + Leisure - Serves All Purposes: Whether you're working remotely or unwinding after a busy day, FlxHo homes cater to all facets of your life, seamlessly blending productivity with relaxation.

At FlxHo, we're more than just a housing solution; we're a thriving community where every resident can flourish. Come and explore the freedom to live your way with FlxHo.

Expansion Plans:

At FlxHo, trust, convenience and service is at our core. Having grown to a 112+ Room Keys inventory in a year of a its inception. We are at the stage to take business to next orbit and expand of 4 new cities and 4x our current business and room inventory by Exit Dec'24. We believe FlxHo is as good as its team, so we are looking at building a core team of leaders in Finance, Short Stay Head, Extended Stay Head, Sales, Leasing and HR, and make FlxHo a professionally run company chasing a purpose to impact max lives possibles and make Rental Housing/ Mobility - Convenient and Seamless. Housing is basic, it should be easy.

About the Role:

Role - City Head

Reporting to - Co-Founder & CEO

Department - Business

We are looking for:

- We are looking for an City Head for Flxho, someone who is obsessed about growth, drives behaviours of utmost commitment keeping integrity at the heart and is obsessed with Brand Success.

- The City Head should be sound commercially and should be passionate about residential housing sector.

- Passionate data driven leader who drives rigour in execution.We need a minimum of 5 years of experience with a desire to grow in an early-stage startup. You will be responsible for managing the entire P&L for the city.

- In this crucial role, it will be up to you to ensure that FlxHo Apartments deliver seamless renting experience both for owner and tenants. The whole experience is nothing less than a FlxHo WoW standards.

- Also work on various ideas and plans to identify max business expansion opportunities and picking the right demand and supply trends. Looking for that problem solving mindset, intent to build business and grow with the organisation and strong communication skills to lead non reporting teams.

- This role, will deeply contribute to the expansion story of the brand and hence we are looking for leaders who have high positive energy, who dream big & deliver bigger. Have the passion to make it big, make it happen mindset.

Key Responsibilities:

The incumbent will be responsible for:

Job Purpose:

- Act as a role model for the team; setting and promoting a high level of service standards.

- Oversee customer service & support processes and organize them to enhance customer satisfaction via the existing team.

- Supervising the team from different direct/indirect departments and providing constructive feedback.

- Ensure that the company runs with legality and conformity to established regulations.

- Help to create a friendly team environment, providing support to colleagues & residents.

- Drive efficiencies for reactive and planned business.

- Manage the shift supervisor/s in scheduling the overall team's working activities.

- Vendor management and SLAs.

- Plan and organize effectively, with excellent attention to detail and problem-solving skills.

- Effectively engage with customers, colleagues and team members alike.

- Ensuring that security and safety regulations are met.

- Managing the overall P&L, sales and customer relations for the city.

Key Accountabilities:

- Pick demand trends and upcoming developments & create a pipeline Market Mapping - Survey of New Potential locations

- Market Mapping - Survey and Understand market potential and help identify trade areas

- Build Team and ensure team efficiencies. Resident Managers, Supervisors report into this role.

- Work closely with Demand and Supply Team- Corporate Sales, B2B Channel Sales, Leasing Team

Qualifications & Experience:

- Qualification -MBA/PGDM or any other relevant professional qualification from a premier institute

- Experience - 4-8 years of City Head with a StartUp, Real Estate or Hospitality

- IHM and Hospitality Background

Skills:

- Highly entrepreneurial person with great communication, pleasant personality, analytical, non reporting external team/ peer handling, problem solving & negotiation and convincing skills.

- Looking at joining the company at Early growth stage and grow exponentially with company.

- Ability to build teams.

- Critical hard skills - Business planning, good in budget and Organised.

- High on analytics, efficient use of all MS office tools, Google Spreadsheets; Comfortable with large amount of data and importantly can use data to drive insights and cut the problem in small slices to understand solutions.

- On a softer side, great team player, someone who can inspire the team for a common goal, can set really high standards for oneself and the team. The incumbent should be high on adaptability, agility & should be curious to learn & experiment.

- Personality trait which will make you successful: Positive, high energy leadership. Someone who can work in ambiguity and can rally own team and the cross functional team towards a common vision.