Accounts Receivable Management: - Oversee the overall performance of the accounts receivable team and ensure all SLAs and KPIs are met in accordance to the agreement. - Monitor and track timely billing, cash application, reconciliation and month end close procedures. - Supervise the regional collections team in FSS, partner with business and regional finance stakeholders and ensure collection targets are met. - Prepare the weekly/monthly KPI reports and provide insights on collection trend and progress, proactively highlight challenges/risks and suggest innovative solutions. - Continuously coach and train the collections team, review performance and provide guidance. - Develop the monthly performance dashboard and other AR metrics as requested by the stakeholders, actively participate in the monthly reviews with finance heads. - Ensure adherence to collection policy and initiate appropriate actions to ensure full compliance to the AR policy. - Continuously evaluate the collections process and recommend best practices & approach including other alternatives. - Evaluate and recommend proper accounting policies and procedures for O2C. - Closely engage with business and finance stakeholders to agree on actions required to clear aged receivables. Process and Governance: - Ensure high quality process documentations are developed, reviewed, and updated periodically. - Drive process compliance across the AR function and establish a method to monitor and capture deviations to standard processes. - Support internal and external audits, be the bridge between auditors and delivery teams. Coordinate action plans and closure of actions. - Support new migrations, evaluate scope, review process documentations, validate controls and ensure the documents are of high standard. - Evaluate the current governance structure and establish a strong governance model - Prepare and review the service level agreements, define services, accountabilities, and performance measurements. - Periodically conduct refresher training for the associates on policies, procedures, processes, systems, and tools. - Periodically assess training requirements and ensure adequate trainings are provided to upskill employees. - Facilitate negotiations of service level agreements and KPIs, document and obtain signoff from relevant parties. - Continuously challenge business process and deliver measurable improvements - Bridge any gap between functional departments and maintain strong communications across all aspects of the organization, escalate and get things done. - Monitor change requests and ensure such change requests are prioritized and implemented Performance Management: - Set standards and performance benchmarks that support organization and regional performance objectives, define KPIs. - Create management reports and presentations and share reports for regional reviews. - Conduct periodic reviews with the regional/industry finance team and highlight business performance, key issues & risks and provide recommendations to resolve issues timely. - Obtain periodical inputs/feedback from regional stake holders on overall AR performance. Initiate actions on the feedback and ensure customer satisfaction scores are high. - Benchmark performance, develop performance metrics and publish performance reports periodically to ensure transparency and visibility in achieving performance levels. Continuous Improvement: - Continuously challenge the existing process and strongly recommend efficient ways of performing. - Re-engineer the AR process, improve cash flow and reduce aged receivables. - Stay abreast on industry best practices, implement and share learnings. - Automate processes for better efficiency and improve overall quality of our deliverables - Collaborate with functional teams, business units, finance, IT and leverage cross functional synergies. - Drive standardization and simplification of processes and ensure the end-to-end process is compliant to global policies and regulations. - Closely coordinate with the RPA team, identify opportunities for automation and provide solutions. - Be the brand agent and ensure to periodically publish articles on achievements and value creation - Develop the continuous improvement framework and drive the CI culture among employees Relationship Management: - Be a change agent and proactively communicate to all stakeholders on the impact of change and corrective actions. - Engage with key personnel in the regions and build a trusting relationship, provide leadership support in coordinating with FSSC team and the regions. - Effectively collaborate and communicate with the stakeholders and ensure client satisfaction - Address customer concerns and complaints. - Understand customer requirements and expectations and be the change agent - Be a good communicator with excellent communication skills and maintain the core values of the organization. - Continuously measure customer satisfaction. Employee Engagement: - Build a high performing team, coordinate with HR in hiring the right resources and oversee onboarding of resources. - Provide regular insight to the employees on regional performance, business requirements and set the right performance expectations. - Actively engage with employees and provide regular performance feedback. - Periodically assess training requirements and ensure adequate trainings are provided to upskill employees. - Conduct workshops, ideation sessions to engage employees in the transformation and continuous improvement journey. - Recognize and reward high performing employees, create succession and career plans. Major challenges: - Managing multiple stakeholders and driving change - Professional guidance to management and business on improving collections, resolving disputes, change management.

Chennai

FLSmidth -  Head  - Accounts Receivable - Financial Shared Services 

FLSmidth -  Head  - Accounts Receivable - Financial Shared Services  ,Job Description for FLSmidth -  Head  - Accounts Receivable - Financial Shared Services  in FLSmidth in  Chennai for (20-27) years of experience. Apply Now!

Job Description for FLSmidth -  Head  - Accounts Receivable - Financial Shared Services  in FLSmidth in  Chennai for (20-27) years of experience. Apply Now!