Flipkart - Training Manager - Customer Excellence

Manager CE

Overview of the Role:

The incumbent of this role will be responsible for the CE in his / her zone. All new joinees knowledge transfer and new process launch for existing employees will be the responsibility of this role. All new process downloads must be completed before the launch date. It will require more of tactical decision making.The aim is to ensure that this role ensures that all CE initiatives are rolled out and implementation is done . Additionally data collation and capturing the outcome/impact of all projects/ initiatives is also to be done.

Minimum Requirements:

Graduate or Post Graduate

TTT/ISTC certification

Should have team handling experience

Should have exp for 7+ years

Knowledge & Skills :

Knowledge of Customer excellence, market knowledge of customer centric orgs, Adult learning principles, Training tools

Data interpretation, ROI on projects,cost Analysis and allocation

Skills:

Managing Vendors

Team Handling skills

Problem solving kills - working in challenging environment

Grooming AM/Ex/SrEx from ILT programs to other modes of training

Excellent interpersonal skills, high energy, and drive for a fast-paced environment.

Role Dimensions:

Market Knowledge

Strategic Thinking

Planning

Impact Focus

Customer Obsession

Execution

Effective Communication

People Focus

Planning

Impact Focus

Customer Obsession

Execution

Effective Communication

People Focus