Flipkart - Senior Manager II - Operations/Fulfilment - Supermart

Job Description

Senior Manager II

About Flipkart

In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India's largest online marketplace and one of India's leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters!

Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.

We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer's point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.

About the team

In 2018, Flipkart launched Supermart - Flipkart's online grocery store, delivers Staples, Snacks & Beverages, Packaged Food, Personal Care, Baby Care, Household items, Dairy & Eggs . The Grocery Supply Chain team manages Inventory and Distribution Supply Chain Network which comprises Fulfillment Centres and last mile hub to reach customers.

What you'll do:

- Lead a large Fulfilment centre with 1500+ employees and be accountable for for end to end planning, operations and performance management of the facility

- Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identify root causes / improvement areas and work collaboratively to improve performance

- Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties and overseeing workloads in order to achieve Outbound Function goals

- Identify patterns, analyze trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize impact on performance

- Drive the selection and implementation of process improvement & cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience

- Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on roll team members

- Balance the short term and long-term goals and drive right decision making and performance culture

- Lead all communication and collaboration with cross functional teams to maximize the Outbound Performance

- Continually raise the bar on quality and safety standards in the Fulfilment centre

- Ensure the execution of Operations in line with SOPs

- Adhere to Company standards and policies in addition to all regulatory requirement

What you'll need:

Minimum Qualification Requirements

- MBA from a premier institution

- Relevant knowledge and experience in large scale operations

- Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working. Experience in process improvement and cost optimization will be added benefit

Skill Set Requirement

- Teamwork & Leadership

- Problem Solving & Decision Making

- Stakeholder Management & Project Management

- Conflict Management

- Situational & Strategic Thinking

- Execution Excellence

- Analytical skills & data management

- Proficient Communication Skills (Verbal & Written)

- Adaptability to Change