Flipkart - Process/Lean Specialist

Flipkart as an organisation has grown by leaps and bounds in the last few years and has created a niche for itself in the e-commerce business. This growth has been aided by a high calibre, energetic and agile workforce at every step. We today attract high quality human capital from the industry and campuses alike due to the learning, fast growth and exposure that we have to offer.

Flipkart went live in 2007 with the objective of making books easily available to anyone who had internet access. Today, we're present across various categories including movies, music, games, mobiles, cameras, computers, healthcare and personal products, home appliances and electronics - and still counting!

With over 11.5 million book titles, 11 different categories, more than 2 million registered users and sale of 30000 items a day, we can say with utmost confidence that we are one of the leading e-commerce players in the country.

We believe that our success is largely due to our obsession with providing our customers a memorable online shopping experience. Be it our path-breaking services like Cash on Delivery, a 30-day replacement policy, EMI options, free shipping - and of course the great prices that we offer. Then there's our dedicated Flipkart delivery team that works round the clock to personally make sure packages reach on time. For now they're present in 27 lucky cities, but plans are underway to spread to many others.

Process/Lean Specialist - Operations Development

We are looking for a Process Specialist to fulfill the role of Process Specialist - Fulfillment Center.

This person will be hosted out of the Supply chain business unit and is expected to design, deploy and own the processes, framework and strategy for Fulfillment Center. This person will be conversant with industry best practices in the Retail and e-commerce space.

Key Accountabilities:

- Understand the As-Is Fulfillment center processes and diagnose issues

- Gather data and analyze data to arrive at actionable insights

- Identify projects, prepare their business cases and implement the projects

- Documentation of process and work flows

- Work in cross functional teams involving Technology, Operations, Analytics, Retail, IT and Infrastructure among others

- Conduct regular review of fulfillment center performance metrics and take corrective actions by incorporating process changes or taking up new projects

- Ability to summarize findings and present it to the top management

- Develop and maintain an expert knowledge of the business, together with, knowledge of the business environment and engineering concepts, methodologies and tools

- Act as a subject matter expert for the business working with external bodies to influence decisions

- Improve productivity through development of robust and effective operational best practices.

- Meet the profitability goals and successfully lead the team to achieve the organizational goals

Skills & Qualifications:

- 2-8 years- experience as a business / process specialist/analyst in Retail / CPG/ eCommerce industries

- Advanced MS Excel - ability to correlate data, data analysis, metrics, pivots etc

- Experience with Lean and/or Six Sigma:

- Understanding / Implementation of Lean Principles, Lean Leadership, Lean Tools, Kaizen and Hoshin-Kanri (Deployment Planning)

- Green or Brown Field Start up experience a plus

- Must be comfortable dealing with ambiguity, creating structure and working in an fast-paced ever changing environment, enjoy dealing with numbers.

BS degree or Engineering, Mathematics, applied Statistics, etc. preferred)

- Creative thinker with the ability to recognize improvement opportunities

- Excellent verbal and written communication skills

- In depth understanding of the structure and inter-dependencies of a complex and large organization

- Please note: Should be flexible to work in a central or warehouse operations